Complaints Procedure 2025

This Complaints Procedure is in compliance with Clause 11 of the upcoming Code of Practice as proposed by The Parking Act 2019. LDK Security Group Ltd is a member of The British Parking Association (BPA) and adheres to The BPA’s AOS Code of Practice and The Parking (Code of Practice) Act 2019.

Parking Charge Notices and Notices of Parking Charge

The Accredited Trade Association and the Conformity Assessment Body

It is important to note that a complaint is different from an appeal.

Appeal Procedure

An appeal pertains to the nature of a PCN (Parking Charge Notice) or NPC (Notice of Parking Charge). Please note that we have outsourced our Back Office to ZZPS Ltd:

Quoting the PCN Reference Number and Vehicle Registration Mark (VRM), please visit the above link to view images and evidence collected when the PCN was issued and to submit an appeal or make a payment. For more information on appeals, please visit our Appeals page.

Complaint Procedure

A complaint pertains to the conduct of the company as a Parking Operator.

Procedure

Complaints should first be directed to the Operator – LDK Group Ltd by writing to info@ldkgroup.co.uk or by post to:

If the response is not satisfactory, please email compliance@ldklgroup.co.uk or send a letter to the same address above. If still not satisfied with the response, the complaint can be directed to The British Parking Association for determination.